How do I find my ring size?
Boh Runga Jewellery uses UK ring sizing. See the chart below for US ring size conversions.
To find what size you need, simply measure the internal diameter (one side to other side) of a ring that you already own and match it to the chart below. Alternatively, if you are in Auckland, pop by our Ponsonby Bohtique and we can size your finger for you.
Rings are able to be custom sized to fit you perfectly for a fee. For all custom size enquiries or if you need help finding your ring size, please email firstname.lastname@example.org
15.9mm in inside diameter
16.7mm in inside diameter
17.5mm in inside diameter
18.3mm in inside diameter
19.6mm in inside diameter
20.8mm in inside diameter
Still not sure what your ring size is? We’ve got you covered. Our rings sizers ensure the perfect fit. You will be charged $6 for the ring sizer + $6 shipping but will receive a code for $12 off your next ring purchase.
I’ve lost one of my earrings! Can I purchase a single earring?
Earrings can get lost from time to time, and we know how annoying that can be! You can purchase individual earrings by emailing hello@bohrunga or if you pop by our Ponsonby Bohtique.
Please note some earrings must be a mirrored pair and metal colour can change over time, so this service is not always available.
Help! My piece has broken, can I get it repaired?
Oh no! We’re sorry to hear that your piece has broken
As we are not a manufacturing jeweller we do not offer repairs on items which have broken through general wear and tear. This can include, but not limited to the following faults:
All Boh Runga Jewellery has a 12 month manufacturing warranty. Our manufacturing warranty does not include normal wear and tear or any accidental or non-accidental damage. If you believe your broken item is due to a manufacturing fault, there’s a few things that we need to know about your piece:
• Is your piece less than 12 months old?
• Where did you purchase it?
• How and when did it break?
Please email us at email@example.com for all repair enquiries with the answers to the questions above and a photo of the item.
Boh Runga Renew
What is rhodium plating?
All of our sterling silver jewellery is rhodium plated. Rhodium is one of the rarest and most expensive precious metals. When sterling silver jewellery is rhodium plated it helps to prevent tarnishing, gives the jewellery a high shine finish and makes it more resistant to scratching. Sterling silver is a delicate metal and it will age and tarnish over time, but plating with rhodium gives your piece a much longer life. Please see our product care page for how to care for our silver jewellery.
Why are some yellow gold items different colours?
Gold is a yellow metallic element, but in its pure form (24CT) it’s too soft to be used in jewellery. It therefore needs to be “alloyed” (mixed) with other metals to provide the best combination of strength, appearance and resistance to tarnishing.
Typically, 9CT gold will be made of 37.5% gold, 42.5% silver and 20% copper, but like any recipe this can vary slightly depending on who is making it. The gold component always stays consistent, but you find variation in the silver and copper use which accounts for the difference in intensity of ‘yellow’ colour in 9CT gold.
Why has my chain stretched?
The links in the chains can stretch over time for various reasons. Pulling the pendant along the chain as you are wearing it is the most common way that the links can stretch. Wearing the pendant as you sleep can also stretch your chain.
Do I need to book a time to visit your Ponsonby Bohtique?
You can visit our Bohtique anytime during store hours. We’re open;
How do I exchange my order?
Please see our returns page for how to exchange your item.
Do you have to care for rose gold differently to yellow gold?
Rose gold is alloyed with copper which is what gives it that beautiful pink tone. Due to the way copper oxidises over time, rose gold may require more regular polishing than yellow gold.
Do you offer gift cards?
We sure do! We understand choosing the perfect gift can be difficult. Our gift cards let your lucky recipient select the piece of jewellery they want the most. Delivered directly to your inbox or theirs, or purchased physically from our Ponsonby Bohtique, gift cards are a thoughtful option for every occasion. Gift cards purchased online are delivered by email and contain instructions to redeem online. All gift cards are valid for 12 months and have no additional processing fees. Alternatively, if you live in Auckland, you can pop into our Ponsonby Bohtique to purchase a gift card and have this complimentary wrapped and presented in a gift bag. All gift cards purchased from our Bohtique are redeemable online and in store.