To our valued customers,
We pride ourselves on producing high quality jewellery. Each piece is quality checked and all of our products are designed, manufactured and packaged with care.
All precious metal jewellery has a 12 month warranty period on manufacturing faults; proof of purchase must be supplied when returning an item to us for assessment. Our manufacturing warranty does not include normal wear and tear or any accidental or non-accidental damage.
If repairs are carried out independently our warranty may be void.
As we are not a manufacturing jeweller we do not offer repairs on items which have broken through general wear and tear. This can include, but not limited to the following faults:
- stretched links near the break in a chain
- Catching your jewellery on something which causes it to break
- Wearing your jewellery in pools causing it to tarnish
- Ring bands that protrude outwards if the charm has come off or a piece that is bent or misshapen in anyway
- Earring posts which are squished flat
If you would like to get in touch with us regarding a product that you believe falls under our manufacturing warranty, please email or phone us on:
09 376 6321
Boh Runga Renew
If you have accidentally caught your pendant or bracelet on something, squished your ring band or bent an earring out of shape - don’t worry, we’ve got you! Return your broken piece of jewellery to us and we’ll give you a 50% credit towards the same replacement piece, sparkling new! With Boh Runga Renew nothing goes to waste, we will recycle the metal in you broken item of jewellery to use in future production.
*Solid gold items may need to be re-ordered and have a wait time of 4-6 weeks
*Not available through Boh Runga Jewellery stockists
*50% credit towards the replacement piece can only be used to purchase the same item as the one which was returned to us. To be redeemed at time of return.
Thank you for choosing Boh Runga Jewellery. We hope you enjoy your purchase.