FAQ
FAQs
FAQs
Please note some earrings must be a mirrored pair and metal colour can change over time, so this service is not always available.
Never wear earrings that feel too loose or don't secure properly as it they may fall out and get lost.
Loose earring backs are not a manufacturing fault. You can tighten your earring butterflies by gently squeezing the rounded back of the butterfly together until it fits more securely onto the earring post.
Loose huggie earrings can be secured by gently pushing the post upwards with your finger until the earring will clicks closed.
As we are not a manufacturing jeweller we do not offer repairs on items which have broken through general wear and tear. This can include, but not limited to the following faults: Stretched links near the break in a chain, catching your jewellery on something which causes it to break, wearing your jewellery in pools causing it to tarnish, ring bands that protrude outwards if the charm has come off or a piece that is bent or misshapen in anyway, earring posts which are squished flat.
All Boh Runga precious metal jewellery has a 12 month manufacturing warranty. Our manufacturing warranty does not include normal wear and tear or any accidental or non-accidental damage. If you believe your broken item is due to a manufacturing fault, there’s a few things that we need to know about your piece:
• Is your piece less than 12 months old?
• Where did you purchase it?
• How and when did it break?
Please email us at repairs@bohrunga.com for all repair enquiries with the answers to the questions above and a photo of the item.
Typically, 9CT gold will be made of 37.5% gold, 42.5% silver and 20% copper, but like any recipe this can vary slightly depending on who is making it. The gold component always stays consistent, but you find variation in the silver and copper use which accounts for the difference in intensity of ‘yellow’ colour in 9CT gold.
product care
product care
Anything, from medication, perfume or the pH balance of a person’s skin, can affect the extent of tarnishing to a piece of jewellery. Humid environments will also accelerate tarnishing. It is important to care for and clean your jewellery regularly to prevent any tarnish or discolouration from occurring.
Be careful to avoid knocking or dropping your pounamu against a hard surface as this may cause cracking or chipping.
Formulated liquid dips for solid gold jewellery are available and are highly effective in removing tarnish and surface dirt, bringing back shine and luster. For best results directions should always be followed carefully and care taken.
Where possible avoid contact with shampoos, perfumes or deodorants. We recommend removing jewellery at night before sleeping and when doing manual work such as gardening or cleaning.
Common habits such as pulling/sliding a pendant along a chain may stretch the chain and weaken it over time.